Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Can I take a look at your products before I decide to purchase?

Definitely! Simply drop us a visit during office hours. We’re open 10am-5pm on weekdays, excluding public holidays. Do give us a call beforehand, to make sure that the item you’re interested to view is in stock.

How do I check the warranty of my products?

Some of our products come with a 1 year warranty, please retain your original proof of purchase with the serial number of your item stipulated so we can arrange warranty repairs for you. However, we will need to evaluate your items to determine whether the fault is due to manufacturer defects or accidental in nature. Free warranty repairs only apply for items with manufacturing faults.

How long will repair services take?

The repair duration varies based on the items you’re sending in for repair, its condition, as well as the availability of spare parts in our office. Please get in touch with one of our branch offices should you need a quotation for service repair.

Can I change my order?

Please drop us an email or telephone us should you need to amend your order after payment has been made.

Email: cine_sin@cine-equipment.com

Tel: +65 6252 5089

Can I request for an invoice to be sent electronically?

An e-invoice will automatically be sent to you after order confirmation. Please retain this original purchase receipt with the stipulated serial number of items covered under 1 year warranty for future reference.

What if the product I want isn’t in stock?

Please contact us with a list of items you’re interested to purchase, and our sales person will get back to you as soon as possible regarding the lead time. For first time customers, we require a pre-payment before proceeding with the order confirmation.

Which countries do you deliver to?

For offline sales transactions, we welcome all customers.

For purchases made on our eshop, we only deliver to the following countries/regions:

Asia – Brunei, Cambodia, China, Hong Kong SAR, Indonesia, India, Japan, Macau SAR, Philippines, South Korea, Taiwan, Thailand, Vietnam, Sri Lanka, Nepal, Pakistan, Bangladesh, Malaysia, Singapore

Europe – Denmark, Norway, Finland, Russia, Austria, Greece, Sweden, Switzerland, UK, France, Germany, Italy, Spain

Oceania – Australia, New Zealand

Middle East – Qatar, Saudi Arabia, UAE

Africa – South Africa

How long does delivery take?

International orders shipped via FedEx Priority will be delivered within 1-3 working days, and 4-6 working days via FedEx economy. Local orders will be delivered within 1-3 working days from the date of purchase.

Can I arrange for my own forwarder?

Of course! Please select the “I will arrange my own courier” option during checkout, and we will contact you regarding the transportation arrangements.

Can I choose self pick-up?

You may choose to pick up your items from our Singapore office:

49 Jalan Pemimpin, #05-06 APS Industrial Building, Singapore 577203.

We’re open Mondays to Fridays, 10am to 5pm, excluding public holidays.

Which modes of payment do you accept?

We accept payment through PayPal and bank transfer.

Cheque payment can also be made for offline orders in Singapore.

When will my order be shipped out after payment confirmation?

We will pack and ship out your order as soon as possible after payment confirmation. This process typically takes no longer than 1 working day.

Which currency do you sell in?

All amounts indicated in our eshop and at the checkout page are expressed in Singapore Dollars (SGD). If you wish to pay in AUD, EUR or USD, kindly place order with us directly offline.

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